Client Charter Hospital Selayang

We are committed to provide professional, safe, quality, friendly and caring healthcare services.

• Priority will be given to critical cases and semi-critical cases by ensuring waiting time are as follows:
  
  Emergencv & Trauma

• Critical cases (Red Zone)will be treated immediately.
• Semi-critical cases (Yellow Zone)will be treated within 30 minutes.
• Non-critical cases (Green Zone)will be treated within 90 minutes up180 minutes according to priority of the patient's condition.
  
  
• Services in Specialist Clinic will be provided accordingto registration number and/or patient's condition. Priority will be given to children, pregnant mother, senior citizens, patient with disabilities, pensioners, and cases that are accompanied by police, teacher and healthcare worker from healthcare institution.
  
  
• Ensure at least 29Oo/o cases will be seen by doctors within 90 minutes after acquisition of laboratory/diagnostic results in Specialist Clinic.
  
  
• Provision of an appropriate information regardingtreatment plan, risk, available options, uphold respect and confidentiality to the client.
  
  
• Refers client to other hospital or institution for services that are not available in this hospital.
  
  
• Provision of a written Acknowledgment of Complaint Acceptance to the complainant within one (1) working day after the complaint is received.
  
  
• Provide a clean, comfortable, safe and systematic facilities and environment.